Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a blunder from your local shipping service and would like to end your order, first check your e mail and/or spam filtration this means you clicked on the correct delivery address and/or WEB ADDRESS. Once this has been done, in case you are nevertheless enthusiastic about continuing, simply reply to the e mail with the details of your request and you will greatly appreciate virtually any assistance you may possibly offer. For technical issues, you may need to make contact with customer care via their own telephone number: (Toll Free). Alternatively, if a person have any other questions, you can send us a great email and we will try our best to be able to assist you.
Your bundle will arrive at your current door within more effective to ten operating days. Take note of which shipping times may vary from one courier company to another. It is therefore, usually preferable to purchase with a trustworthy company. To help ensure your package deal arrives safely, we always advise that will you sign your own parcel’s “Thanks Regarding Sending” section in order to arrives. Your regional delivery services usually are required to obviously display this personal confirmation on just about all sent items, which include Element Vape products.
As soon as your parcel is here at your doorway, you need to collect this as soon since possible. This is normally done by completing a self-addressed, stamped envelope along with your Smok Novo 2 return deal with and tracking quantity. Upon arrival, keep your unit is fully charged and prepared to start using this immediately. Tend not to hold out for your Aspect Vape product to be able to warm up; that should not be stressed adequate, especially in the case of rechargeable batteries.
As outlined within the above section, when shipping in order to UK residents, shipping and delivery will probably be facilitated by certainly one of our nationwide network of courier companies, such because DPD, FED EX or UPS : but please permit for additional fees to be taken into consideration when placing your order. Customers located within just the Republic of Ireland are not authorized to buy online. Within most cases, consumers located within the particular Republic of Ireland in europe will be not able to purchase the item through the use of credit credit cards or free e cards. We are currently going through some issues along with credit card fraud in European countries and certain cases, payments made making use of these methods may possibly be declined or reversed. In addition, all deliveries to be able to EU customers may possibly be susceptible to taxes and import tasks.
When shipping internationally, you should note that customs procedures are incredibly time-consuming and usually require the help of a great independent customs agent. In the case of an brought in product, delivery times will be dependent on your courier’s international delivery service and transit periods may greatly surpass our internal delivery estimates. If you are uncertain of expected flow times, please get in touch with us immediately. Global orders will generally arrive within 3 to 5 business days right after payment has already been received.
For all questions concerning this matter, make sure you note that queries should be directed towards our business headquarters. Should an individual need to create adjustments or inquire about our services in general, you may do so from anytime during business hours, Monday via Friday, except Sunday, Wednesday, and Thursday. Should you possess any other questions, you can both contact our client service team or one of our own sales representatives on the main office. If you prefer to place your order on-line, you are pleasant to visit our website and follow the particular simple instructions provided. All billing plus ordering information may be provided in the click associated with a button.
As usually, we strongly recommend that all purchases be paid for in full before shipping and delivery or delivery of products. Any changes to shipping or delivery policies is going to be clearly indicated after receipt of repayment. In the occasion of a defect in any product, please contact all of us right away to get a return or substitute. As long since your satisfaction will be our number one priority, we all will work with you to make positive that you have got the best electronic products available.